Warranty Policy

Warranty Coverage

At Flowbin Properties, we are committed to offering quality products and excellent customer service. Where applicable, products sold through our website are covered by the manufacturer's warranty or a supplier warranty against defects in materials and workmanship.

Warranty coverage varies depending on the product and manufacturer.

Warranty Period

The warranty period begins on the date of delivery unless otherwise specified on the product page or in the accompanying warranty documentation.

Please refer to the product description or warranty card for the specific warranty period.

What Is Covered

The warranty generally covers:

  • Manufacturing defects

  • Faulty materials

  • Defects in workmanship under normal use

If a product is confirmed to be defective during the warranty period, we may, at our discretion:

  • Repair the product;

  • Replace the product with the same or a comparable item; or

  • Provide a refund where repair or replacement is not possible or required under applicable law.

What Is Not Covered

The warranty does not cover damage resulting from:

  • Misuse, abuse, or negligence

  • Normal wear and tear

  • Accidental damage

  • Improper installation or assembly

  • Unauthorized repairs or modifications

  • Failure to follow the manufacturer's instructions

  • Cosmetic damage that does not affect functionality

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer support team with:

  • Your order number or proof of purchase

  • A description of the issue

  • Clear photographs or videos showing the defect (where applicable)

Additional information may be requested to help assess your claim.

Warranty Assessment

Products may need to be inspected before a warranty claim is approved. If the defect is covered under warranty, we will arrange the appropriate remedy in accordance with this policy and applicable consumer protection laws.

Consumer Rights

This Warranty Policy is provided in addition to your rights under the Consumer Protection Act, 2008 (South Africa) and any other applicable laws. Nothing in this policy limits or excludes any statutory rights available to consumers.

Contact Us

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us:

Flowbin Properties
Trade name: Flowbin Properties
Phone # : 066 490 0078
Email : sales@flowbinproperties.com