Refund & Return Policy

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation must be provided.

• Certain products may not be eligible for return due to hygiene, safety, or legal restrictions.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return. Once your return request has been approved, you will receive instructions on how and where to send the item.

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item to assist with our investigation.

If the issue is confirmed, we will provide a replacement, exchange, or full refund at no additional cost to you.

Order Cancellations

Orders may be cancelled before they have been shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and must follow the return process outlined above.

Non-Returnable Items

The following items are generally not eligible for return:

• Personalized or custom-made products

• Perishable goods

• Gift cards

• Downloadable digital products

• Products marked as non-returnable

Contact Information

For any questions regarding returns or refunds, please contact us:

We are committed to resolving any concerns fairly and promptly.